Terms & conditions
These Terms and Conditions establishes the conditions for the sales made between any individual wishing to make a purchase of the Bike Box Company products (“Products) from
www.bikebox.company ; www.bikeboxcompany.com website(s) (the “Online Store”) and Cooper Collins (pty) ltd, a South African Company registered under number 2017/341713/07. (“Bike Box Company”, “we” or “us” as the context may require).

1. About These Terms and Conditions

These Terms and Conditions including our Privacy Policy referred to in Section 11 below only apply to purchases made in the Online Store.

We may change these Terms and Conditions from time to time. We will state the effective date above. Any changes to the Terms and Conditions will apply to orders placed on or after the effective date.


2. Placing an Order

Please note that orders can only be placed by non-trading individuals.
To be able to buy Product(s) you have to:

·        provide your name and address, phone number, email address, payment details and other required information;
·        be at least 18 years of age;

In case you created an account with a personal user identification and password, keep your password protected at all times and do not disclose it to anyone else as you are personally responsible for each purchase made using your user identification and password.

3. Order Processing and Contract conclusion

You agree that your order is an offer to buy the Product(s) listed in your order under these Terms and Conditions. All orders must then be accepted by us.
We may choose not to accept orders in our sole discretion and notably abnormal orders, orders which we suspect are not placed in good faith or orders which have not been placed by individuals. We are not required to provide a reason for declining to accept any order, though may do so in our sole discretion.

After having received your order, if we accept it, we will send you an order confirmation by email with your order number and details of the Product(s) you have ordered and the Terms and Conditions. Conclusion of the contract will take place the moment you receive the order confirmation email.

The order confirmation email is your proof of purchase, please store it as we will not archive your contract.

4. Prices, Shipping and Handling charges and Taxes

The price charged for a Product will be the price in effect at the time the order is placed and will be set out in the order confirmation email.

We may change prices at any time without notice. Price increases will only apply to orders placed after such changes.

Prices for the Product(s) include VAT or other applicable taxes but do not include charges for shipping and handling unless otherwise stated during the ordering process.

Separate charges for shipping, handling and their related VAT or other taxes will be shown in the Online Store during the ordering process and, in any case, on the Order confirmation email.

In case certain costs cannot be reasonably calculated before the conclusion of the contract, you will be informed about the manner in which the total price will be calculated.

  1. DeliveryWe deliver Product(s) only in South Africa to a physical address.
    The estimated delivery time is 3-5 business days.

    Delivery date will not exceed 30 days, unless you specifically agree to a later date.
    If you order any personalised Product(s), the manufacturing time for such personalised Product(s) is added to the shipping time of the selected delivery option.

    In case you unreasonably defer delivery or delay the receipt of delivery after we have notified you that we have tried to deliver the ordered Product(s) to you, or if you have provided us with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to us. If the Product(s) remain undelivered after the first delivery attempt for a period of 7 working days and are returned to us undelivered, we shall be entitled to cancel the contract and we will refund you in accordance with the provisions of Article 9.

    We shall not be held responsible for delayed delivery or failure to perform, if the delay or failure is neither due to our fault nor for our account pursuant to the law or generally accepted principles.

    We encourage you to examine the delivery package and received Product(s) within 14 (fourteen) days after they are delivered to you and check their condition and that the content of the delivery package is complete. In case of damaged or missing Product(s), please contact us on sales@bikebox.company.

  2. Product(s) AvailabilityWe do not guarantee the availability of any Product(s) in the Online Store. Unless we accepted your order, we reserve the right, without liability or earlier notice, to change, discontinue or to stop making available any Product(s).

    7. Compatibility, Product Information

    Please take care when placing your order to ensure that the Product(s) you purchase are compatible for the intended use. Please use the Online Store as your final point of reference when checking compatibility. In the event of a difference between the Online Store content and any other website (or any other source of information) the compatibility of Product(s) as shown on the Online Store at the time of purchase will be seen as taking precedence.

    8. Payment

    Payment can be made by EFT or credit card (Visa/Mastercard).
    All payments will be subject to security checks. Therefore our services may contact you to confirm your order information and order details such as proof of address in the name of the person indicated for the delivery address etc.

    9. Return and refund

    Please note that we will only process returns and refunds for Product(s) bought in the Online Store.
    Cancellation right: If you have bought Product(s) for your own private use as a consumer and want to exercise your right to cancel the contract and return the Product(s) you may do so provided you contact us within 14 days after the date on which you receive the Product(s).

You may only return Product(s) over which you have taken reasonable care and which you have not used in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product(s). You will be liable for any diminished value of the Product(s) resulting from your handling of the Product(s) other than what is necessary to establish the nature, characteristics and proper functioning of the Product(s) you bought.

Once we have received your statement to cancel the contract, we will send you a confirmation email.

You will then have to return the Product(s) without undue delay and in any event not later than 14 days from the date on which you notified your decision to withdraw from the contract. You will bear the direct costs for returning the Product(s).

Return procedure:

You must return the Product(s) either in their original package or other adequate packaging. You must include all accessories, user manuals and any free gifts that came in the same package. Where a Product has been purchased as a part of a bundle of multiple Products, all multiple Products within that bundle must be returned. Please treat the Product(s) with reasonable care and return them in the condition that they were delivered to you. Please pack the Product(s) securely and make sure that your order number is clearly visible on the outside of the parcel.

We will refund the price you paid for the Product(s) plus the initial shipping cost within 2 days of receiving the returned products at our warehouse. In case you chose an express delivery option, only standard initial shipping cost will be reimbursed. The refund will be confirmed by email.

If you return Product(s) 1) that you are not entitled to return, 2) that you damaged or used in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product(s), or ,3) with Product(s) missing, or 4) have otherwise failed to exercise reasonable care when taking care of and returning Product(s), we reserve the right either to reject your return and decline to refund or to reduce any payments to be refunded to you for the diminished value of the Product(s), subject to applicable law.

Other return cases: If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay our Customer Service via email (sales@bikebox.company)

  1. Warranties and StatutoryRightsAny Product(s) that we supply to you will be of satisfactory quality. If we deliver a Product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.  Further information is set out in our warranty policy for Product(s) is detailed on our website, section Waranty Policy.
    If you believe that you are entitled to warranty services, please contact our Customer Service via email (sales@bikebox.company).

    11. Personal Data

    The Pricvacy Policy available on our website and additional provisions in these Terms and Conditions govern the use of your personal data.

    We will take reasonable care to keep the details of your order and payment secure, but (in the absence of material negligence on our part) we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.

    12. General

    The Online Store may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Online Store and any transactions conducted on or through the Online Store.

    We make no warranty that the Online Store will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and/or reliability of the Online Store. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Online Store.

    If any provision or provisions of these Terms and Conditions shall be held to be invalid, illegal or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.

    In relation to purchases from the Online Store, we will communicate electronically by sending email or otherwise posting electronically.

  2. Customer Service
    Our Customer Service will assist you with any Online Store order related questions. You can contact us via email to sales@bikebox.company